Delivery
Each product page states how and when the product is delivered. Digital products are sent to the email address you entered at checkout; no physical item is shipped. Physical items, where offered, state their shipping details on the product page.
If your order has not arrived within the stated time, please check your spam or promotions folder, then email support@ritualyn.org with your order reference and we will resend or investigate.
Refunds
- Before delivery: you can cancel for a full refund at any time before your order has been sent.
- Not delivered: if we fail to deliver within a reasonable time after you contact us, you receive a full refund.
- Faulty, incorrect or not as described: if a file is corrupted or unreadable, an item arrives damaged, or a product is clearly not what the page described, we will fix it, replace it or refund you in full.
- After delivery: because digital and personalized products cannot be returned, we do not offer refunds once they have been delivered and are in working order, except where the law in your country gives you a right to one.
- Orders we decline: if we cannot or will not fulfil an order (see our Terms), you receive a full refund.
How refunds are paid
Approved refunds go back to the original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank.
Problems with an order
Please contact us first so we can fix it quickly.
Contact
Email support@ritualyn.org and include your order reference.